Kurrasch Gaming Merch Store Help Center

Can I sell my old consoles and games to Kurrasch Gaming? Yes! We actively buy retro consoles and games — NES, SNES, PS1–PS3, Xbox, Sega, handhelds, and more.

📦 Shipping & Buying Policy Effective Date: March 31, 2025 Store: Kurrasch Gaming Merch Store This policy explains how the Kurrasch Gaming Merch Store handles the purchase of old consoles, games, and accessories from customers — including how to ship, how we inspect items, and how we handle payments and returns. 🛒 Buying Policy What We Buy: We purchase retro gaming consoles, games, accessories, and bundles from brands like Nintendo, PlayStation, Xbox, Sega, Atari, and more. Quote System: To get a quote, submit original photos and a brief description of your item(s). We base quotes on current market value and condition, aiming to beat major buyback stores. Inspection Requirement: All items are inspected upon arrival to confirm condition, functionality, and accuracy of the listing. Failed Inspections: If the item fails inspection (due to undisclosed damage, non-working condition, or misrepresentation), we will: Return the item to you for free Refund your shipping cost Include a free gift from our store Repackage your item securely and ship it back using a trusted shipping partner with tracking included to ensure safe delivery Payment Options: PayPal CashApp Store credit (includes a 10% bonus) 🚚 Shipping Policy Mail-In Only: All buyback transactions are handled via mail. We do not accept walk-ins or local drop-offs. Shipping Instructions: After quote approval, we’ll send you detailed packaging and shipping instructions. Packaging Guidelines: Use bubble wrap or padding to protect items Choose a strong, properly sized box Include your name and quote reference in the package Customer Shipping Responsibility: You are responsible for paying to ship the item to us. If the item passes inspection, we proceed with payment. If it fails, we refund your shipping and return the item at our expense. Tracking Encouraged: We recommend you use tracking when sending items to us to protect your shipment. We will always include tracking when shipping your item back to you (if needed). Lost or Damaged Items: Kurrasch Gaming Merch Store is not liable for damage or loss during transit due to improper packaging or carrier mishandling.

🔍 Inspection Policy Effective Date: March 31, 2025 Store: Kurrasch Gaming Merch Store As part of our Retro Purchase Program, all items shipped to Kurrasch Gaming Merch Store are thoroughly inspected before any payment is issued. We do this to protect both you and us, and to make sure everything lines up with what was quoted. ✅ What We Inspect That the item matches the original description and photos That consoles power on, function properly, and have no major hardware issues That games load correctly and are in usable, collectible condition That accessories (controllers, power cords, etc.) work and were included as described That no significant damage or wear was left out of your listing 📦 What Happens If You Send Extra Items Sometimes, customers include extra items in the box that were not shown or listed in the original quote request — and that’s okay! Here’s how we handle them: All extra items will be inspected individually just like everything else. If they are authentic and in acceptable condition, we will contact you with a new offer for those items. If you approve the updated offer, we will include that amount in your total payment. If they are broken, fake, or not usable, we will still return them to you if you request them back. You are never charged for sending extras, and we’re always happy to take a look. Adding extra items without listing them won’t disqualify your original quote — it just gives us more to work with! ❌ Reasons an Item May Fail Inspection Item is non-functional or dead-on-arrival (unless previously disclosed) Significant damage not shown in your photos Reproduction, fake, or bootleg items sent as originals Missing parts or accessories that were part of the quote Items are clearly not the ones pictured in the submission 🔁 If an Item Fails Inspection If one or more items don't pass inspection, don’t worry — we’ve got your back: We’ll return the failed item(s) to you for free We’ll refund your original shipping We’ll include a free gift from our store as a thank-you for giving us a shot All return shipping is done through a trusted shipping partner, with tracking provided

Do you need to inspect the item before paying? Yes — once we receive your item, we do a full inspection to make sure everything matches the photos and description you provided. If the item fails inspection (doesn’t work, has major undisclosed damage, or is a reproduction when it was listed as original), we’ll return it to you at no cost, refund your shipping costs, and include a small gift from our store as a thank-you for trying.

What condition do you accept items in? Working consoles = best price. Games should have readable labels. Original cases/manuals = bonus! Even broken consoles may have value for parts.

Can I trade for store credit instead of cash? Absolutely — and if you do, you get 10% more than the cash offer. Great for stocking up on gear or exclusive merch from our store!

How do I get a price quote? We operate 100% by mail. Fill out our online form or message us directly with details and photos of what you're selling. We'll send you a quote, and if you accept, we’ll give you the shipping instructions.

How do you come up with a price quote? We base our offers on the item's condition, current market value, and what similar products are selling for. We aim to beat competitor offers fairly — not with inflated promises, but real value.

What kind of photos should I send? We only accept real photos taken by you of the actual item you're selling — no Google images or stock photos. We do reverse image searches to verify authenticity. That said, you’re not disqualified from selling to us if you sent the wrong photos — we’ll just ask for proper ones before moving forward with a quote. Here’s what we need: Clear, well-lit shots of the front and back of the console or game Close-ups of any damage, scratches, or wear Visible labels, ports, and serial numbers Any included accessories (controllers, power cords, etc.) Original boxes/manuals, if you have them ✅ Real photos = real offers. Fake or copied photos slow things down.

What makes you better than other buyback stores? We pay more than the competition, no corporate markup games here. Honest quotes, fast payouts, and no BS.

📝 Terms & Conditions – Retro Buyback Program Effective Date: March 31, 2025 Store: Kurrasch Gaming Merch Store By submitting your retro consoles, games, and accessories to Kurrasch Gaming Merch Store, you agree to the following terms: 1. Eligibility You must be 18 years or older or have a parent/guardian's permission to sell. All items submitted must be owned by you and free of legal claims or stolen status. 2. Photo Requirements You must provide clear, original photos of the exact item(s) you're selling. Google images or stock photos are not accepted. We use reverse image search to verify all submissions. You are not disqualified from selling for sending incorrect images, but we will require proper photos before continuing. 3. Quote & Inspection Quotes are initial estimates based on the photos and item descriptions you provide. Once we receive your items, we will inspect them for accuracy, function, and condition. If an item fails inspection (due to undisclosed issues or misrepresentation), we will: Return the item to you at no cost Refund your shipping costs Include a free gift from the Kurrasch Gaming Merch Store as a thank-you for trying 4. Payment Payments are made within 24–48 hours of passing inspection. We offer payment through PayPal, CashApp, or store credit (which includes a 10% bonus over the cash value). Store credit can be used on anything in the Kurrasch Gaming Merch Store. 5. Shipping You must package your items securely to prevent shipping damage. Kurrasch Gaming Merch Store is not responsible for items damaged due to poor packaging. Shipping instructions will be sent after you accept your quote. 6. Final Offer Once the offer is accepted and payment is made, the sale is final. No returns, refunds, or reversals will be honored after payout.

Yes! We accept custom character artwork, including original creations or designs inspired by your favorite fandoms. However, customers must ensure their designs do not violate any copyright laws.

How long does it take to receive my custom T-shirt? Our standard production time for custom T-shirts is 3-5 business days before shipping. Shipping times vary based on your location: U.S. Orders: 5-8 business days International Orders: 2-4 weeks Express shipping options may be available at checkout.

Can I return or exchange a custom T-shirt? Since all custom T-shirts are made to order, we do not accept returns or exchanges unless the item arrives damaged or there is a production error. If there is an issue with your order, please contact us within 7 days of delivery with photos of the issue.

What types of T-shirts do you offer for customization? We offer a variety of custom T-shirt styles, including: Classic Cotton Tees (Soft and breathable) Long-Sleeve Shirts (For extra comfort and style) Hoodies & Sweatshirts (For a cozy, stylish look) Check our product page for available sizes and colors.

Yes! We offer fully customizable T-shirts where you can upload your own design, logo, text, or artwork. Simply use our online customization tool and submit your design before checkout.

What type of mugs do you offer for customization? We offer a variety of mug styles, including: Standard Ceramic Mugs (11oz & 15oz) Travel Mugs (Stainless Steel, spill-proof lids) More Coming Soon.

Can I customize a mug with my own design? Yes! We offer fully customizable mugs where you can upload your own design, logo, text, or artwork. Simply follow the customization options on our website and submit your design before checkout.

Can I return or exchange a custom mug? Since all custom mugs are made to order, we do not accept returns or exchanges unless the item arrives damaged or there is a production error. If there is an issue with your order, please contact us within 7 days of delivery with photos of the issue.

How long does it take to receive my custom mug? Our standard production time for custom mugs is 3-5 business days before shipping. Shipping times vary based on your location: U.S. Orders: 5-8 business days International Orders: 2-4 weeks Express options may be available at checkout.

Do you allow custom character designs? Yes! You can submit custom character artwork, including original creations or designs inspired by your favorite fandoms. However, you are responsible for ensuring that your design does not violate any copyright laws.

Effective Date: March 15, 2025 This Shipping Policy applies to Kurrasch Gaming Merch Store and outlines our shipping and delivery practices. 1. Shipping & Delivery Options Domestic Shipping (U.S.) 🚚 Standard (5-8 Business Days): $8 🚀 Express (3 Business Days): $25 International Shipping 🌍 International Standard (2-4 Weeks): $25 ✈️ International Express (1-2 Weeks): $39 Note: Delivery times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances. 2. Order Processing Time 📦 Orders are processed within 3 business days, excluding weekends and public holidays. 📩 Once your order is shipped, you will receive a tracking number via email. 3. Order Cancellations ⚠️ Once an order is submitted, processing begins immediately, and it cannot be canceled. 📧 If you have any concerns about an order, please contact us at kurraschgamingmerchstore@gmail.com as soon as possible. 4. Returns & Refunds 🔄 Returns are accepted within 30 days of the original purchase date. 🛍 Items must be unused and in original condition with tags and packaging intact. ⛔ Non-returnable items: Sale items and gift cards. 📧 To initiate a return, contact us at kurraschgamingmerchstore@gmail.com. 5. Delayed Orders 📌 If an order is delayed during processing, you may request a full refund. 📦 If a delay occurs after the package has been shipped, please contact the shipping carrier for tracking updates. ⚠️ We are not responsible for shipping carrier delays. 6. Damaged or Lost Orders 🚫 We are not responsible for lost or damaged items once they have been handed over to the shipping carrier. 📧 If your package arrives damaged, contact us at kurraschgamingmerchstore@gmail.com, and we will assist you in filing a claim with the carrier. 7. Shipping Restrictions 📦 We do NOT ship to P.O. boxes. ✈️ Some items may be restricted by TSA (Transportation Security Administration) regulations and may require alternate shipping methods. 8. Contact Us 📩 Email: kurraschgamingmerchstore@gmail.com If you have any questions or concerns about this policy, feel free to reach out.

Terms of Service Effective Date: March 15, 2025 1. Agreement Between User and Kurrasch Gaming Merch Store LLC (KGMSLLC) Welcome to https://kurraschgamingmerchstore.com/. This website ("Site") is operated by Kurrasch Gaming Merch Store LLC (KGMSLLC). By using this Site, you agree to abide by these Terms and Conditions ("Terms"). Please read them carefully and retain a copy for your records. 2. Purpose of Kurrasch Gaming Merch Store Kurrasch Gaming Merch Store is an e-commerce platform offering a variety of gaming-related merchandise, apparel, custom meme t-shirts, custom mugs, and custom tumblers. Our mission is to provide high-quality products at competitive prices while ensuring excellent customer service. 3. Privacy Your use of https://kurraschgamingmerchstore.com/ is subject to our Privacy Policy. Please review our Privacy Policy for details on how we collect, store, and protect your data. 4. Electronic Communications By using our Site or sending us emails, you consent to receive electronic communications from us. You agree that any notices, disclosures, agreements, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. 5. User Account Responsibility If you create an account on this Site, you are responsible for: Maintaining the confidentiality of your login credentials. Restricting access to your computer. All activities occurring under your account. KGMSLLC reserves the right to refuse or cancel service, terminate accounts, or remove/edit content at its sole discretion. 6. Returns, Refunds, and Cancellations Return Policy We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, with tags, and in original packaging. Proof of purchase is required. To start a return, contact us at kurraschgamingmerchstore@gmail.com. Returns sent without prior authorization will not be accepted. Refunds Upon receiving and inspecting the return, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us. Exchanges To exchange an item, initiate a return and place a separate order for the desired item once your return is approved. Non-Returnable Items We do not accept returns for: Custom or personalized products Sale items or gift cards Damaged or Incorrect Orders Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue. 7. Links to Third-Party Sites Our Site may contain links to third-party websites. KGMSLLC is not responsible for content, policies, or practices of these sites. These links are provided for convenience and do not constitute endorsements. 8. No Unlawful or Prohibited Use You are granted a non-exclusive, non-transferable, revocable license to access and use this Site, provided you do not: Use it for unlawful activities. Interfere with other users’ experience. Attempt to obtain unauthorized information. 9. Intellectual Property Rights All content on this Site—including text, graphics, logos, and images—is the property of KGMSLLC or its suppliers and is protected by copyright and trademark laws. You may not modify, reproduce, or distribute any content without express permission. 10. International Users KGMSLLC operates from the United States. Users accessing the Site from outside the U.S. are responsible for compliance with their local laws. 11. Dispute Resolution (Arbitration Clause) All disputes arising from these Terms will be resolved through binding arbitration under the Federal Arbitration Act. The arbitrator's decision shall be final and enforceable in any court. 12. Class Action Waiver You agree that any disputes must be handled individually. You waive the right to participate in a class action lawsuit or class arbitration. 13. Limitation of Liability KGMSLLC provides its Site and services "as is" and makes no warranties regarding reliability or accuracy. KGMSLLC and its suppliers will not be liable for indirect, incidental, special, or consequential damages. 14. Termination of Service KGMSLLC reserves the right to terminate or restrict access to this Site at any time, without notice, for violations of these Terms. 15. Changes to Terms KGMSLLC reserves the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the Site constitutes agreement to the changes. 16. Contact Information For any questions or concerns regarding these Terms, contact us at: 📧 Email: kurraschgamingmerchstore@gmail.com 📍 Address: 301 E Crawford St, Luverne, Minnesota 56156 Key Updates: ✅ Removed outdated products and services (Funko Pops, office furniture, anime items). ✅ Updated contact information (removed outdated email addresses). ✅ Simplified language for better readability. ✅ Ensured compliance with privacy, return, and liability policies. Let me know if you need any additional changes! 🚀

Return & Exchange Policy We want you to be completely satisfied with your purchase! If you need to return an item, we offer a 30-day return policy from the date you receive it. How to Start a Return To request a return, email us at kurraschgamingmerchstore@gmail.com within 30 days of receiving your order. Please include your order number and details about your return request. 📦 Return Address: [INSERT RETURN ADDRESS] Once your return is approved, we’ll provide a return shipping label and instructions. Returns sent without prior approval will not be accepted. Return Eligibility To qualify for a return, items must be: ✔ Unused and in original condition (unworn, with tags, and in original packaging). ✔ Accompanied by a receipt or proof of purchase. ⛔ Non-Returnable Items: Custom or personalized items Sale items and gift cards If you're unsure whether your item qualifies, feel free to contact us! Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us immediately at kurraschgamingmerchstore@gmail.com so we can make it right. Exchanges If you need a different size or a replacement item, the fastest way to do so is to return your original item first. Once the return is approved, you can place a new order for the item you want. Refunds Once we receive and inspect your return, we’ll notify you about the refund approval status. If approved, a refund will be processed to your original payment method within 10 business days. 💳 Important Notes: Refund processing times depend on your bank or credit card provider. If you haven’t received your refund within 15 business days, email us at kurraschgamingmerchstore@gmail.com. European Union 14-Day Cooling Off Period For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason, with no explanation needed. Items must be unworn, unused, with tags, and in original packaging. 📩 Questions? For any return or exchange inquiries, email us at kurraschgamingmerchstore@gmail.com—we’re happy to help!

Custom Mug Policy Effective Date: March 15, 2025 At Kurrasch Gaming Merch Store, we are committed to providing high-quality custom mugs tailored to your unique preferences. Please review our policy before placing a custom order: 1. Custom Design Submissions ✔ Customers may upload their own artwork, text, or logos for customization. ✔ Custom character designs are allowed, but the customer is responsible for ensuring compliance with copyright laws. ✔ We reserve the right to reject any designs that contain offensive, inappropriate, or copyrighted material without permission. 2. Production & Processing ✔ Custom mugs require 3-5 business days for production before shipping. ✔ Design placement and colors may slightly vary due to printing techniques. ✔ Once the design is submitted and approved, changes cannot be made after production starts. 3. Returns & Refunds 🚫 No returns or exchanges on custom items unless: The item is damaged upon arrival. There is a printing or production error. The wrong item was received. ✔ Customers must report any issues within 7 days of delivery with photo evidence. ✔ If approved, we will issue a replacement or refund. 4. Shipping & Delivery ✔ Domestic orders take 5-8 business days after production. ✔ International orders may take 2-4 weeks depending on location. ✔ Customers are responsible for ensuring the correct shipping address is provided at checkout. 📩 For any inquiries regarding custom mug orders, contact us at: 📧 Email: kurraschgamingmerchstore@gmail.com Thank you for choosing Kurrasch Gaming Merch Store for your custom mug needs! ☕🔥

Privacy Policy Effective Date: March 15, 2025 1. Protecting Your Privacy Kurrasch Gaming Merch Store LLC (KGMSLLC) is committed to protecting your personal information and ensuring transparency in how we collect, use, and store your data. By using https://kurraschgamingmerchstore.com/, you consent to the data practices outlined in this policy. 2. Information We Collect We collect personal data to process orders and provide customer support. This may include: Full Name Mailing Address Email Address Phone Number Payment Details (processed securely via third-party banking services) Additionally, we may collect non-personal demographic information, such as: Age (if voluntarily provided) We do not collect personal information unless you provide it voluntarily, such as when registering for an account, placing an order, or contacting us. 3. How We Use Your Information KGMSLLC collects and uses personal data to: ✔ Process and fulfill your orders ✔ Provide customer service and respond to inquiries ✔ Send updates on promotions, new products, or company announcements (you may opt out anytime) ✔ Improve our website based on user behavior 4. Sharing of Information 🚫 We do NOT sell, rent, or lease your personal information to third parties. We may share your data with trusted partners to assist with: ✔ Payment processing ✔ Order fulfillment and shipping ✔ Customer service support All third-party partners are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services on our behalf. We may also disclose personal information if required by law or to protect the rights, property, or safety of KGMSLLC, our customers, or the public. 5. Tracking & Cookies We use cookies to enhance your browsing experience. These small data files help: ✔ Recognize returning users ✔ Personalize website settings ✔ Track site usage to improve our services 💡 Managing Cookies: You can modify your browser settings to decline cookies, but doing so may affect your experience on our site. 6. Data Security 🔒 Your information is securely stored and protected against unauthorized access. We implement industry-standard security measures to prevent breaches, though no system is 100% foolproof. 7. Right to Deletion Upon receiving a verifiable request, we will: ✔ Delete your personal data from our records ✔ Instruct any third-party service providers to delete your data However, we may retain data if required to: ✔ Complete pending transactions ✔ Detect security incidents or fraud ✔ Comply with legal obligations ✔ Maintain business records as permitted by law To request deletion, email us at kurraschgamingmerchstore@gmail.com. 8. Children’s Privacy 🚫 We do not knowingly collect data from children under 13. If you are a parent/guardian and believe your child has provided personal information, please contact us to request its removal. 9. Email Communications & Opt-Out Policy 📩 We may send promotional emails, announcements, and surveys. If you prefer not to receive marketing emails, you can: ✔ Click “Unsubscribe” in any email ✔ Contact us at kurraschgamingmerchstore@gmail.com to opt-out 10. Changes to This Policy We reserve the right to update this policy at any time. Changes will be communicated via email or a notice on our website. Continued use of our services after modifications signifies your agreement to the revised policy. 11. Contact Information For questions or concerns about this Privacy Policy, contact us at: 📍 Kurrasch Gaming Merch Store 301 E Crawford St, Luverne, Minnesota 56156 📧 Email: kurraschgamingmerchstore@gmail.com 📞 Phone: 507-220-3704

Custom T-Shirt Policy Effective Date: March 15, 2025 At Kurrasch Gaming Merch Store, we are committed to providing high-quality custom T-shirts designed to your unique preferences. Please review our policy before placing a custom order: 1. Custom Design Submissions ✔ Customers may upload their own artwork, text, or logos for customization. ✔ Custom character designs are allowed, but the customer is responsible for ensuring compliance with copyright laws. ✔ We reserve the right to reject any designs that contain offensive, inappropriate, or copyrighted material without permission. 2. Production & Processing ✔ Custom T-shirts require 3-5 business days for production before shipping. ✔ Design placement and colors may slightly vary due to printing techniques. ✔ Once the design is submitted and approved, changes cannot be made after production starts. 3. Returns & Refunds 🚫 No returns or exchanges on custom items unless: The item is damaged upon arrival. There is a printing or production error. The wrong item was received. ✔ Customers must report any issues within 7 days of delivery with photo evidence. ✔ If approved, we will issue a replacement or refund. 4. Shipping & Delivery ✔ Domestic orders take 5-8 business days after production. ✔ International orders may take 2-4 weeks depending on location. ✔ Customers are responsible for ensuring the correct shipping address is provided at checkout. 📩 For any inquiries regarding custom T-shirt orders, contact us at: 📧 Email: kurraschgamingmerchstore@gmail.com Thank you for choosing Kurrasch Gaming Merch Store for your custom T-shirt needs! 👕🔥