Kurrasch Gaming Merch Store Help Center
Find answers to common questions about physical merchandise, FiveM digital assets, Discord bots, and order tracking.
Physical Shipping
Delivery times for custom mugs, tumblers, and meme apparel.
FiveM & Mods
Asset delivery, ELS packs, and server installation guides.
Discord Bots
Setup, licenses, and docs for Stan Beat & Bett White bots.
Billing & Returns
Payment issues, tax exemption, returns, and refunds.
Frequently Asked Questions
How do I receive FiveM vehicle packs and EUP uniforms after purchase?
Digital downloads (such as FiveM vehicle packs, scripts, and EUP files) are delivered immediately to the email address provided at checkout. You will receive a direct secure download link and setup instructions.
What are the shipping times for physical drinkware and apparel?
Custom tumblers, mugs, and shirts are produced and packed in 2–4 business days. Standard shipping across the US takes 3–5 business days. Free shipping applies automatically to all orders over $50.
Where do I find documentation for Kurrasch Systems & Discord bots?
Documentation for Stan's Beat Bot, Betty White Admin Dashboard, and KS Application Bot can be found under the "Stan Beat Bot Docs" and "Kurrasch Systems Docs" tabs in the main menu.
What is your return and refund policy?
If physical merchandise arrives damaged or defective, contact us within 14 days of receipt with photos for a free replacement or full refund. Due to the nature of digital FiveM asset downloads and bot source code, digital products are non-refundable once downloaded.
How do I contact customer support if I still need help?
You can send a message through our Contact Us page or email our team directly at info@kurraschgamingmerchstore.com. We respond to all inquiries within 24 hours.
Still have questions?
Reach out directly to our support team and we will be glad to assist you.